Originating Date*
Customer*
Originating Order Number*
Originating Project Number*
Lead Installer Name*
Lead Installer Email*
Line Number*
Address
Street Address Address Line 2 City State ZIP Code
Salesperson
Coordinator
Project Manager
Client Contact Name
Type of Issue
Please select the type of issue
- Internal – Something done wrong or damaged by OWP or its Subcontractor.
- Quality – Defect caused by MFG and noticed at time of delivery/installation.
- Transportation Visible – Damage noted on BOL at time of receipt.
- Transportation Concealed – Damage NOT visible at time of receipt.
- Warranty – Problem that occurs after customer takes possession of product.
Internal
Select the Internal Issue
- Design
- Sales
- PM
- Delivery
- Service
- Install
- Warehouse
- Network Dealer
- 3rd Party
Quality
Please Select One
- Wrong Style
- Wrong Finish
- Missing (Innner Carton Shortage)
- Overage
- Finish Coverage
- Laminate/Edgeband/Veneer
- Finish Color
- Standard Fabric
- COM or Graded-In-Fabric
- Glass/Plastic
- Sharp Edges
- Insufficient Packaging
- Assembly Problems
- Adjustability
- Locking Function
- Breaking/Coming Apart
- Electrical Malfunction
- Pneumatic Cylinder
- Broken Welds
Transportation - Visible (For Transportation Visible Claims only: Issue reporter should be able to include copies of the signed BOL, Tracking / Pro# with the OI Form
Carrier / FB#
BOL
Select One
- Dented
- Racked
- Scratched
- Broken
- Water Damage
- Chipped
- Torn
- Crushed
Please Upload BOL
Transportation - Concealed
Select One
- Dented
- Racked
- Scratched
- Broken
- Water Damage
- Chipped
- Torn
- Crushed
Warranty
Please Select One
- Assembly Problems
- Adjustability
- Locking Function
- Breaking/Coming Apart
- Electrical Malfunction
- Pneumatic Cylinder
- Broken Welds
- Finish
- Standard Fabric
- COM or Graded-In-Fabric
- Product/Comp. Failure
- Foam Deterioration
- Sound/Smell
- Product Interaction
Details
Total Quantity
Description of Issue
Be Specific - We LOVE details!
Where was it discovered?
- Warehouse Receiving
- Staging/Assembly
- Product Loading
- On-Site
Re-install Location
Where on-site will product be installed?
Solution
- Replace Service Parts
- Replace Whole Item
- Additional Labor
- Repair
Current Product Location
Photos Taken?
- Yes
- No
Issue reporter must attach photos with OI Form
Upload Photo 1
Upload Photo 2
Upload Photo 3
For all transportation claims only
Cause of Damage
- Rough Handling
- Product Shifting
- Inadequate Packaging
- Caused by Packaging
- Improperly Secured
- Dropped
- Piece Fell in Truck
- Container/Truck Disprepair
Carton Type
- Cartoned
- Blanket Wrap
- Shrink Wrap
- Pallet
- Plastic Bag
- Wood Crated
- Uncartoned
- Bubblewrap

Type of Issue

Details