One Workplace utilizes Concur for both travel booking and expense reporting. Please use the links below to log on to Concur and learn more about the features within Concur.
Click here to login to Concur.
Click here to view the Getting Started Guide.
If this is your first time using Concur with One Workplace please complete the Account Set-up form here and your account will be created within 24 hours.
Access the login page at https://www.concursolutions.com/Default.asp?host=amex
Please be sure to save this link as a favorite for future use
Click on “Forgot your password?” then enter your OWP email address and choose the second option.
You will receive an email. Click on the link contained in the email to continue your registration, set your password, and create a password hint.
You will then be directed to the site where you will fill out the remainder of your profile.
All mandatory boxes are marked with the word [Required].
Note 1: You will be asked to supply a 6-10 digit numeric profile pin that will serve as your unique identifier. We recommend using your mobile telephone number that is easy to remember and is unique to you.
Note 2: To ensure frequent traveler credit, make certain that the name on the account with all vendors matches the name in your profile. Please contact the vendors directly to make any necessary corrections.
FAQ - Travel
Q: What do I enter for the order and line number when booking travel?
A: If this itinerary is billable, please enter the 6-digit Hedberg Order Number, followed by a 4-digit line number. If this itinerary is non-billable, please enter 000000 for the Order Number and 0000 for the line number.
Q: The select button is yellow or red. Can I still book that flight/hotel?
A: Yes, however, your manager will need to approve the more expensive booking.
Q: When confirming my reservation it asks me to send a copy of my travel confirmation… what email do I use?
FAQ – Expense
Q: What is the difference between “Employee Paid” and “Company Paid”?
A: When you have an expense that you need to be reimbursed for, choose “Employee Paid”. When you have an expense that was paid for by OWP, choose “Company Paid”. You will not be reimbursed for an expense marked “Company Paid”.
Q: Do I do a separate expense report for expenses vs. mileage?
A: No, please combine all expenses within the month onto one expense report. The only time you will split up expense reports is if you have a mix of “Employee Paid” and “Company Paid” expenses, or you have a single, large transaction that you need to be reimbursed for quickly.
Q: What does Billable mean?
A: Billable simply means that the cost resides on a Hedberg Order/Line. It does not mean that the customer is being charged for it. Charging the customer is at the discretion of the salesperson. Expenses marked “Billable” that do not have a valid order & line identified will be sent back to the employee.
Q: I have one expense that has multiple receipts, how do I handle that?
A: Concur allows only one receipt attachment per expense. If you have cash register receipts, take one photo that includes all receipts needed. If you have email receipts, combine the receipts into one pdf file to attach.
Q: I have one receipt that covers multiple billable expenses, how do I handle that?
A: While you can have multiple billable orders included on a single expense report, Concur does not allow you to group multiple billable expenses into one expense line item. Use the same receipt for each expense, but identify which portion of the receipt applies to the expense you are entering.